Terms of Service | Urban Cab Legal Center

1.0 Definitions & Interpretation

For the purposes of this Agreement, unless the context otherwise requires, the following terms shall have the meanings assigned to them:

1.1 "Affiliates" means any entity that directly or indirectly controls, is controlled by, or is under common control with Urban Cab Technologies Pvt Ltd., where "control" means ownership of 50% or more of the voting securities.

1.2 "Platform" refers to the Urban Cab mobile application, website (www.urbancab.com), API interfaces, and all associated software, databases, and services operated by Urban Cab or its licensors.

1.3 "Service" means the technology platform that enables Users to arrange and schedule transportation, logistics, and delivery services with independent third-party providers ("Drivers" or "Operators").

1.4 "User" (or "You"/"Your") refers to any natural person or legal entity that accesses, registers for, or uses the Platform, including Riders, Drivers, and Business Account holders.

1.5 "Fare" means the total charges for transportation services, including Base Fare, Distance Charges, Time Charges, Surge Pricing, Booking Fees, and applicable Taxes.

2.0 Agreement Formation

2.1 Binding Agreement. By downloading, accessing, or using the Platform, creating an account, or booking a ride, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Agreement"), our Privacy Policy, Community Guidelines, and all Supplemental Agreements incorporated herein by reference.

2.2 Electronic Signature. You agree that clicking "I Agree," "Sign Up," or similar buttons, or by using the Platform, constitutes your electronic signature and affirmative acceptance of this Agreement under the Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state laws.

2.3 Capacity to Contract. You represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction) and possess the legal authority to enter into this Agreement. If you are accepting on behalf of an entity, you represent that you have authority to bind that entity.

Important Notice: If you do not agree to all terms and conditions stated herein, you must immediately cease all use of the Platform and uninstall the application. Continued use constitutes ongoing acceptance of any modified terms.

3.0 User Eligibility & Account Security

3.1 Account Registration. To access certain features, you must register for an account providing accurate, current, and complete information. You agree to maintain and promptly update your account information.

3.2 Verification. Urban Cab reserves the right to verify your identity using third-party services, including phone verification, email confirmation, government ID verification, and background checks where applicable.

3.3 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account. You must notify us immediately of any unauthorized use.

5.0 Payment Terms & Financial Conditions

5.1 Fare Structure. Fares are calculated based on:

Base Fare: Standard pickup charge per ride category
Distance: Per-mile/kilometer charge based on GPS-tracked route
Time: Per-minute charge for duration of trip
Dynamic Pricing: Multiplier applied during high-demand periods
Additional Fees: Airport fees, tolls, surcharges, and taxes as applicable

5.2 Payment Authorization. By adding a payment method, you authorize Urban Cab and its payment processors (Stripe, Inc., PayPal, or other designated processors) to charge your selected payment method for all Charges incurred.

5.3 Promotional Credits. Urban Cab may offer promotional credits, referral bonuses, or discounts ("Credits"). Credits are non-transferable, have no cash value, and expire according to specified terms. Credits cannot be combined unless expressly permitted.

5.4 Currency & Conversion. All transactions are processed in the local currency of the service location. For international payment methods, currency conversion fees may apply according to your card issuer's terms.

6.0 Cancellation & Refund Policy

Critical Consumer Notice: Cancellation fees apply to compensate Drivers for time and fuel allocated to your booking. Please review cancellation timeframes carefully to avoid charges.

6.1 User-Initiated Cancellation.

Free Cancellation Window: Cancellations made within 2 minutes of driver assignment incur no charge
Standard Cancellation: Cancellations after 2 minutes but before driver arrival may incur a fee up to $5.00 or local equivalent
No-Show Fee: If cancellation occurs after driver arrival or failure to board within 5 minutes of arrival, full estimated fare or maximum cancellation fee applies

6.2 Driver-Initiated Cancellation. If a Driver cancels after accepting your trip due to safety concerns, inability to locate you, or violation of Community Guidelines, you may be charged a No-Show Fee subject to appeal review.

6.3 Service Failure Refunds. If Urban Cab or the Driver fails to complete a confirmed booking due to operational issues (excluding Force Majeure events), you are entitled to a full refund of Charges paid, processed within 5-10 business days to the original payment method.

6.4 Dispute Resolution. Cancellation fee disputes must be submitted within 14 days through the in-app Help section or via Contact@urbancab.com. Urban Cab will review and respond within 3 business days.

7.0 Prohibited Conduct & User Obligations

7.1 Zero Tolerance Policy. Urban Cab maintains a strict zero-tolerance policy regarding:

Discrimination, harassment, or abuse based on race, religion, national origin, disability, sex, gender identity, sexual orientation, or any protected characteristic
Possession or use of weapons, illegal substances, or hazardous materials
Physical violence, sexual misconduct, or threatening behavior
Damage to Driver's vehicle or personal property

7.2 Service Animal Policy. In compliance with the Americans with Disabilities Act (ADA) and applicable international disability laws, Drivers must accommodate service animals. Riders with service animals may not be charged additional fees or denied service. Emotional support animals do not qualify under this provision unless required by local law.

7.3 Recording & Privacy. Audio or video recording during rides is permitted only where required by law or with explicit consent of all parties. Dashcam recordings by Drivers must comply with local privacy laws and be disclosed to Riders.

8.0 Limitation of Liability & Indemnification

8.1 Platform Role. Urban Cab is a technology platform, not a transportation carrier. We do not provide transportation services; we facilitate connections between independent Drivers and Riders. Urban Cab is not liable for the acts or omissions of Drivers, who are independent contractors.

8.2 Liability Cap. To the maximum extent permitted by applicable law, Urban Cab's aggregate liability arising out of or relating to this Agreement shall not exceed the greater of: (i) the amount you paid to Urban Cab in the six (6) months preceding the event giving rise to liability, or (ii) USD $500.00.

8.3 Excluded Damages. In no event shall Urban Cab be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or personal injury (to the extent not covered by insurance), regardless of the theory of liability.

8.4 Force Majeure. Neither party shall be liable for failures or delays caused by circumstances beyond reasonable control, including: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

8.5 Indemnification. You agree to indemnify, defend, and hold harmless Urban Cab, its Affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Platform or violation of this Agreement.

9.0 Intellectual Property Rights

9.1 Ownership. All intellectual property rights in the Platform, including trademarks, service marks, logos, trade names, software, algorithms, databases, and content, are owned exclusively by Urban Cab Technologies Pvt Ltd. or its licensors. No license or right is granted except as expressly set forth herein.

9.2 License Grant. Subject to your compliance with this Agreement, Urban Cab grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes.

9.3 User Content. By submitting reviews, feedback, or other content ("User Content"), you grant Urban Cab a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, and display such content for any purpose.

10.0 Termination & Account Deactivation

10.1 Termination by User. You may terminate this Agreement at any time by deleting your account through the app settings or contacting support. Outstanding balances must be settled prior to account closure.

10.2 Termination by Urban Cab. We may suspend or terminate your account immediately, without notice, for: (i) material breach of this Agreement; (ii) fraudulent activity; (iii) safety concerns; (iv) regulatory compliance requirements; or (v) extended periods of inactivity.

10.3 Effect of Termination. Upon termination: (a) all licenses granted herein immediately terminate; (b) you must cease all use of the Platform; (c) provisions regarding liability, indemnification, and dispute resolution survive termination.

11.0 Dispute Resolution & Arbitration

Arbitration Agreement: Please read this section carefully. It affects your legal rights regarding dispute resolution.

11.1 Informal Resolution. Before filing any claim, you agree to contact Urban Cab at Contact@urbancab.com to attempt informal resolution. Both parties agree to negotiate in good faith for at least 30 days before initiating formal proceedings.

11.2 Binding Arbitration. Except for claims within the jurisdiction of small claims court or injunctive relief claims, any dispute arising from this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

11.3 Class Action Waiver. You agree that any proceedings will be conducted only on an individual basis and not as a class action, consolidated action, or representative proceeding. The arbitrator may not consolidate more than one person's claims.

11.4 Arbitration Location. Arbitration shall take place in Wilmington, Delaware, or at your choice, via videoconference. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

12.0 Governing Law & Jurisdiction

12.1 Choice of Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

12.2 Severability. If any provision of this Agreement is held invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

12.3 Entire Agreement. This Agreement constitutes the entire understanding between you and Urban Cab regarding the subject matter herein and supersedes all prior agreements, whether written or oral.

12.4 Assignment. Urban Cab may assign this Agreement without restriction. You may not assign or transfer this Agreement without our prior written consent.

12.5 Modifications. Urban Cab reserves the right to modify these Terms at any time. Material changes will be notified via email or app notification 30 days prior to effectiveness. Continued use after changes constitutes acceptance.

13.0 Corporate Information & Contact

Legal Entity Urban Cab Technologies Pvt Ltd.

India Office 4th floor, Pillar No - 75, Shyam Market,
Bailey Rd, Mali Tola, Sheikhpura, Patna, Bihar
800014

Legal Department Contact@urbancab.com

Data Protection Officer urbancab01@gmail.com

13.1 Notices. All legal notices must be sent to our registered address or via email to Contact@urbancab.com with "LEGAL NOTICE" in the subject line. Notices to you will be sent to your registered email or via app notification.

13.2 Accessibility. If you require this Agreement in an alternative format due to disability, please contact our Accessibility Team at accessibility@urbancab.com or call +91 8409577556.